Community Health Coordination and Quality Improvement Fellow
The Community Health Coordination and Quality Improvement Fellow will serve as an integral team member at the Boston Public Health Commission (BPHC), working closely with the Director of Accreditation and Quality Improvement, the Director of the Community Initiatives Bureau, and the Director of the Prevention Wellness and Trust Fund. The fellow’s two primary responsibilities will be:
1) Serve as a core member on the coordinating team of the three-year Boston Prevention and Wellness Trust Fund Project (PWTF) funded by the Massachusetts Legislature, and managed through the Massachusetts Department of Public Health. The project aims to reduce health care costs by preventing chronic conditions in hypertension, pediatric asthma, and elder falls. The project is carried out through a collaboration between Boston Public Health Commission, seven Community Health Centers, and nine community-based organizations serving the residents of low-income communities in Roxbury and North Dorchester.
2) Serve as a core member of the Accreditation and Quality Improvement (AQI) core team, consisting of the Director of AQI and a Project Coordinator. The fellow will also play a significant role in the AQI Coordinating Committee consisting of representatives from each of BPHC’s six bureaus. Core responsibilities will be to support quality improvement projects, monitoring BPHC’s organizational performance measures. The fellow will also support upholding BPHC’s accreditation status through the Public Health Accreditation Board by supporting the development of annual reports to demonstrate adherence with national standards.
BPHC, the country’s oldest health department, is an independent public agency providing a wide range of health services and programs. It is governed by a seven-member board of health appointed by the Mayor of Boston. Our mission is to protect, preserve, and promote the health and well-being of Boston residents, particularly those who are most vulnerable.
Public service and access to quality health care are the cornerstones of our mission. The Commission’s more than 40 programs are grouped into six bureaus: Child, Adolescent & Family Health; Community Health Initiatives; Homeless Services; Infectious Disease; Recovery Services; and Emergency Medical Services. The Commission's priority is eliminating racial health inequities. All bureaus and programs are now working to ensure that social and racial justice values and practices are implemented throughout the Commission's culture.
- Serve as an integral member in the PWTF Coordinating Team and in the AQI Core Team in maintaining accreditation for the Public Health Department under the leadership of the Director of Accreditation and Quality Improvement
- Support the Commission to maintain public health department accreditation, which includes supporting development of BPHC Annual Accreditation Report, and assisting BPHC staff in improvement activities to meet national Public Health Accreditation Board standards
- Support building an organization-wide culture of quality improvement, which includes carrying out staff trainings, presentations, analyzing data, drafting reports, research, etc.
- Quality improvement support for clinical and community partners supporting practice improvement, process and quality measure goal setting, and using quality improvement tools with partners, such as Plan-Do-Study-Act (PDSA), 5 Why Analysis, Fishbone Diagram, Standardizing Workflows, and Process Flows
- Support health equity and racial justice priorities for Prevention and Wellness Trust Fund
- Support project reporting and evaluation, including quarterly reports and annual reports
- Support data solutions for documenting “community aggregated data” for clinical interventions
- Develop and/or identify resources to improve or provide access to quality healthcare for vulnerable Boston residents
- Ensure effective collaboration and communications with community health centers or agencies, as well as city and state agencies
- Prepare reports, newsletters, and other publications as needed
- Administer surveys and compile results
- Attend relevant meetings, internal working groups, and related trainings
Skills and Experience
- Bachelor’s degree*
- Demonstrated experience and skills in developing/planning programs*
- Excellent writing skills with experience writing reports, grants, issue papers, and related documents*
- Excellent analytical skills, including ability to understand and interpret quantitative and qualitative data*
- Familiarity with models of health outcomes based on social determinants of health, and the role of policy, environmental, and systems changes in health behavior change*
- Knowledge of primary care and health care delivery systems in the United States*
- Excellent communication skills, including public speaking and within teams*
- Demonstrated experience and skills in community health assessment
- Demonstrated experience and skills in change management
- Intermediate or higher-level skill in Microsoft Office (Word, Excel, PowerPoint) and Internet Explorer
- Ability to work effectively with a team approach to program management
- Committed to promoting racial and social justice and health equity
- Ability to perform under pressure
Note: Applicants who do not have legal visitor status in the U.S. and will need to be sponsored for a J-1 visa are required to have about 2 years of cumulative work, volunteering, or internship experience.
Stipend, Benefits, and Logistics
Click here to learn about the stipend, benefits, and logistics associated with the GHC fellowship.
Note: these vary depending on placement country and citizenship.