Population Health Officer, Quality Initiatives

Organization Name: Housing Works
Location: New York, NY, United States

Role Overview

The Population Health Officer for Quality Initiatives will work for two healthcare departments within Housing Works: the Adult Day Health Care Program and the Health Home Care Coordination Program.

The Adult Day Health Care Program at Housing Works provides nursing, nutrition, mental health, and social work support in an outpatient setting to individuals living with HIV and other comorbid conditions (diabetes, hypertension, addiction, mental health issues, etc.) with the goal of improving health outcomes and reducing hospitalization and other costly inpatient stays.

The Health Home Care Coordination Program works in partnership with medical and behavioral health providers to align services that promote access to care, and enhanced health outcomes for individuals with complex medical conditions (e.g. diabetes, hypertension, heart disease, etc.), severe mental illness, and substance abuse.

The Population Health Officer for Quality Initiatives will work directly with program staff (Social Worker, Mental Health Counselor, Nurse, Dietitian, Healthcare Analyst, Clinical Coordinator, and Information Technology) to coordinate the various quality management activities already in place, create reports and presentations summarizing quality management activities and outcomes, and will help identify additional opportunities measuring quality outcomes. This position will report to the Director of Clinical Services and Healthcare Analyst, and receive support from the department Vice President, and will also have the support of quality management staff from other departments. Other possible goals may include working with the Marketing Department to incorporate clinical outcomes into promotional marketing materials.

This is an ideal position for someone who enjoys working as part of an interdisciplinary team. While there will be many professionals on site providing support, the applicant should be fairly confident working independently when needed. The Quality Management functions of the program are new and still fairly basic, therefore, advanced knowledge is not needed, however an understanding of the basic tenants of outcome measurement and quality improvement are needed. For a beginning professional, this will be an opportunity to develop quality skills and to learn how to work in a health care setting; for an advanced professional, this could be an opportunity to greatly contribute to developing quality management processes in the program.

Eligible Citizenship: Malawi, Other, Rwanda, Uganda, Zambia
Role Code: US12-Int
Role Function: Data Analysis / Statistics, Database Management , Monitoring and Evaluation / Quality Improvement
Issue Area: Chronic Diseases, HIV / AIDS, Infectious Diseases


Housing Works, a nonprofit founded in 1990 to combat the dual crises of homelessness and AIDS in New York City, has served over 25,000 New Yorkers since its inception. Housing Works provides housing, care management, primary care, job training, preventative services and outreach, legal support, and various other supportive services to over 6,000 people every year. In addition to providing direct services, Housing Works engages in direct action and political advocacy aimed at changing laws and systems that negatively impact the populations we serve.


  • Facilitate bi-monthly meetings to monitor progress on quality management activities
  • Collect and aggregate quality data for monthly program and retention reports
  • Collaborate with program clinical staff to identify reporting metrics and indicators, as well as develop data collection methods
  • Work with the Information Technology department to identify gaps in electronic data collection
  • Develop presentations that summarize quality activities and outcomes for program staff
  • Participate in agency wide monthly quality meetings

Skills and Experience

Items indicated with an asterisk (*) are required
  • Bachelor’s degree*
    • Preferred: Bachelor's or master’s degree in public health, nursing, or social work
  • At least two years of experience in collecting and analyzing data*
  • Proficiency in Microsoft Excel*
  • Experience proposing or implementing process improvements, demonstrating knowledge of the basic tenants of quality improvement or change management*
  • Experience preparing and presenting data visualization, e.g. in Excel and PowerPoint*
  • Intermediate statistical analysis skills, for example, using SPSS, SAS, STATA, R, or another software program
  • Experience working on health projects to improve positive health outcome of marginalized populations in community healthcare setting
  • Familiarity with chronic health conditions (HIV, hypertension, diabetes, etc.)
  • Confident working independently
  • Commitment to public health

Note: Applicants who do not have legal visitor status in the U.S. and will need to be sponsored for a J-1 visa are required to have about two years of cumulative work, volunteering, or internship experience.

Stipend, Benefits, and Logistics

Click here to learn about the stipend, benefits, and logistics associated with the GHC fellowship.

Note: these vary depending on placement country and citizenship.

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