Supply Chain Quality Improvement Coordinator

Organization Name: Partners In Health/Inshuti Mu Buzima
Location: Rwinkwavu, Rwanda
Eligible Citizenship: United States
Role Code: R05-Int

Role Overview

The Supply Chain Quality Improvement Coordinator will support the Partners In Health/Inshuti Mu Buzima (PIH/IMB) pharmacy team in analyzing the life cycle of how goods are moved from the planning stages to the end consumer and lead quality improvement projects to improve pharmacy system processes. Accordingly, the Coordinator will conduct reviews and analyses of product flow in PIH/IMB-supported health facilities to identify risk areas and opportunities, for example in supply cost reduction and/or process improvement. The Coordinator will do this by applying principles of quality supply chain management processes: right product; right place; right price; right customer; right condition; right time; and, right quantity.

In addition, the Coordinator will be responsible for analyzing current practices and procedures in the PIH/IMB pharmacy department and, through quality improvement methods, developing strategies and approaches to improving quality (particularly in the management of district pharmacies) and monitoring the implementation of those changes. This role will be especially focused on supporting the supply chain of oncology and other non-communicable disease (NCD) commodities, given the significant expansion of patient volume and programmatic needs. The Supply Chain Quality Improvement Coordinator will report to the Senior Pharmacy Program Manager and be based in Rwinkwavu, Kayonza with significant travel to Kirehe and Burera Districts.


  • Develop, implement, and evaluate quality management roadmaps for PIH/IMB pharmacy department
  • Oversee and monitor a formal quality improvement program and develop performance improvement targets across IMB pharmacy department and pharmacy system in supported facilities
  • Support implementation, monitoring and evaluation of quality improvement projects for PIH/IMB Pharmacy Department
  • Leverage pharmacy systems data to support facilities providing cancer and NCD care through regular stock audits and systems improvement strategies
  • Implement quality improvement projects to support cost-savings, process improvement, and error detection in the pharmacy supply chain, and ensure an uninterrupted supply of medicines and other health commodities; monitor and evaluate the implementation
  • Analyze requisition schedules made by health facilities, PIH/IMB forecasting, ordering and distribution systems, and reconciliation reports and utilize those findings to improve systems.
  • Support the PIH/IMB pharmacy team in supply chain process improvement projects at the district level, working with health facilities supported by PIH/IMB
  • Evaluate and redesign processes toward improved performance in terms of drug availability
  • Improve entry and analysis of data in PIH’s electronic pharmacy system to avert stock-outs and place orders that more accurately reflect PIH and Ministry of Health needs
  • Work with local officials and district pharmacies to harmonize PIH’s pharmacy system with the public system of requisition and reporting

Skills and Experience

Items indicated with an asterisk (*) are required
  • Bachelor’s degree*
  • At least one year of professional experience*
  • Academic training or professional experience in quality improvement, supply chain management, procurement, pharmacy management, monitoring and evaluation, or a related field*
  • Experience in database management and/or electronic stock management systems*
  • Strong interpersonal skills*
  • Demonstrated project management skills with the ability to ensure internal and external collaborators achieve a time-bound goal or project
  • Experience designing or developing presentations, workshops, trainings, or other capacity building and mentoring curriculum/materials, especially for clinical and/or logistics staff
  • Experience in public health, especially essential medicines or national drug policies
  • Experience in quantitative data analysis 
  • Willingness to live in a rural area
  • Flexibility for regular travel to remote health centers in rural communities, which require overnight stays at different PIH sites and shared living spaces

About the Organization

Partners In Health, headquartered in Boston, MA, is an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. Through its service delivery, training, advocacy, and research, PIH works globally to bring the benefits of modern medical science to those most in need and to serve as an antidote to despair. PIH operates sites for clinical care, research, and training in 10 countries (Haiti, Peru, Russia, Boston, Rwanda, Lesotho, Malawi, Kazakhstan, Mexico, and the Dominican Republic).

In 2005, PIH was invited by the Rwandan Government to begin working in Rwanda, and PIH’s local sister organization Inshuti Mu Buzima (IMB) was created. Today, PIH/IMB works with the Ministry of Health (MOH) in three rural districts (Kayonza, Kirehe, and Burera), with a total catchment area of 900,000 people, to deliver high quality healthcare at three district hospitals and 43 health centers, and at the community level through more than 4,000 community health workers. PIH/IMB partners with the Government of Rwanda (GOR) to deliver dramatic gains in population health, equity, and prosperity in previously underserved rural communities.

Role Function: Monitoring and Evaluation / Quality Improvement, Operations / Logistics, Pharmacy, Supply Chain Management / Procurement
Issue Area: Maternal and Child Health, Noncommunicable Diseases, Primary Health Care

Stipend, Benefits, and Logistics

Click here to learn about the stipend, benefits, and logistics associated with the GHC fellowship.

Note: these vary depending on placement country and citizenship.

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