Role Overview
The core role of the Program Manager is quality Program development and program delivery for our digital health portfolio. The Program Manager will ensure quality assurance of our digital health programs while maintaining strategic networks with relevant in-country and regional stakeholders, donors and partners to grow visibility and influence of the organization. H/She is responsible for defining the programs’ strategic direction, securing funding, quality assurance of the refugee settlement digitization programs, budgets and grants management. The PM may also be tasked with team leadership and people management to ensure competence and high performance of the organization’s programs..
Responsibilities
- Direct and manage partner engagement and program/project development while maintaining strategic and professional relationships with partners in Refugee Settlements.
- Define program and project plans, goals, deliverables, and deadlines and develop Project documentation for both internal & external audiences
- Manage and coordinate projects along Guild’s defined best practices and tools for project execution and management as well as multi-stakeholder teams & activities
- Link the organization to the international humanitarian service community and create meaningful, resourceful partnerships and networks that will elevate the organization
- Set and continually manage project expectations with team members (includes but not limited to Designers, Technical Team, Partnership development, Operations) and other project stakeholders (includes but not limited to partner organization's project manager, communities etc).
- Coordinate in-project requirements definition and gathering process as well as software development, testing & quality assurance and deployment.
- Quality Assurance: Through established processes and frameworks, lead in evaluating the quality of outputs including technical requirements documentation, reports, developed toolkit (web, mobile application, integration and dashboards).
- Support in the development of test plans and scenarios for the refugee setting CHMIS platform to ensure they meet expected standards while communicating any gaps and providing suggestions thereof.
- Documenting and sharing feedback and action points with relevant persons and following through for their resolution.
- Capacity building: Lead in training cycle management for end-users of the developed software as well Capacity Tech Partners on the applications to be able to adapt and use them in their health areas while also contributing to the products.
- Support in developing deployment capacity building materials and ensure training materials are updated and uploaded to the respective project github repos, documentation sites and Community Health Toolkit Forum.
- Support in conducting user feedback activities in collaboration with the internal and external teams.
Skills and Experience
- The program manager should have experience in livelihoods and humanitarian program design, competitive project proposal writing and resource mobilization from major and potential donors
- Knowledge and experience of effective financial and Budgetary control and supporting projects to stay on course with implementation
- Ability to provide strong Monitoring and Evaluation support and compile/review donor reports
- Advanced report and technical writing skills
- Have an understanding of health service provision/ public health systems/ community health/ digital health
- 3 years of relevant professional work experience in digital/technology environments
- Excellent written and oral communication and presentation skills in English
- Willingness to learn and flexibility to work across a multidisciplinary and remote team
- A masters’ degree is an added advantage
- Should have completed a course in project planning and management or related. if not yet, should be willing to complete it
- Experience with project monitoring, such as designing, gathering, tracking, or reporting on key metrics
- Program Quality assurance and learning
- Strategic engagement and influence
- Team leadership and people management
- Program strategy and business development
- Excellent communication and negotiation skills
- Capacity building and empowerment of the organizational team
- Personal commitment, result oriented, efficiency and flexibility
- Valid passport and willingness to travel internationally
- Demonstrated ability to work remotely, under pressure and with limited supervision
- Ability to work within a self-directed culture and navigate ambiguity
About the Organization
Guild Digital is a technology company increasingly defining its preeminent niche in the ICT4D sub sector. Through our individual and collective experiences, Guild Digital supports development sector clients with the strategic infusion of technology within their mission driven work. Through our partnerships and collaboration, we help our clients to design, develop and deploy digital technology solutions that fit purpose and align with the mission.
Our Vision is to nurture innovative technology within the missions of the development sector, and to drive impact through effective use of technology. We help social change organizations, teams, and leaders understand what technology can and can’t do for their mission. We help them design, build and deploy the tech solutions best aligned to solving for their mission.
Our current technical solutions are more inclined to the humanitarian digital health space. With the support of partners; Medic Mobile and UNHCR, we have adapted, deployed and currently manage the Refugee Community Health Management Information System Project in four of the thirteen refugee settlements in Uganda
Stipend, Benefits, and Logistics
Click here to learn about the stipend, benefits, and logistics associated with the GHC fellowship.
Note: these vary depending on placement country and citizenship.