Organization Name: On Call Africa
Location: Livingstone, Zambia
Eligible Citizenship: Zambia
Role Code: Z04-Nat

Role Overview

The Community Health Specialist (CHS) will collaborate with our volunteer doctors, partners, and programme team to support the development of our community health work in Zambia. The role will involve shaping our work with the Community Health Unit (CHU) at the Ministry of Health (MoH) to develop model health service packages for rural health systems, and developing and piloting community health projects that enhance access to quality healthcare. The CHS will directly assist the volunteers and the programme team to administer quality improvement projects; help with data management systems; support development of tailored community plans; and assist in monitoring, evaluation, and learning (MEL) to promote internal and external learning. The CHS will help On Call Africa to ensure that it is supporting national Community Health Strategies, and act as a link between the organization and the Ministry of Health (MoH) to promote collaboration and learning.


  • Work closely with volunteers and the programme team to monitor and evaluate the progress and performance of programmes
  • Collaborate with volunteers and the programme team in the maintenance and improvement of data management and monitoring systems in the community health programs
  • Assist the staff in programme evaluation, as well as research where applicable 
  • Support the development and implementation of a model health service package
  • Support the development of a standardized national CHW programme
  • Liaise with MoH to co-design programmes and projects
  • Work with partners to co-design interventions
  • Support volunteers to carry out assessments and develop quality improvement plans
  • Review programme content and carry out quality improvement projects as needed

Skills and Experience

Items indicated with an asterisk (*) are required
  • Demonstrated experience improving processes or outcomes, ideally through quality improvement methodology*
  • Demonstrated quantitative and qualitative data analysis skills, especially used for research or program evaluation*
  • Demonstrated project management skills, including the ability to ensure internal and external collaborators achieve a time-bound goal or project*
  • Strong writing skills with experience producing reports, abstracts, best practices, impact stories, or other documents for technical and non-technical audiences*
  • Previous experience in resource-limited settings*
  • Academic training in or professional experience with community-based initiatives, especially in a rural setting
  • Experience with partnership/relationship management, acting as the main point of contact for donors, clients/beneficiaries, or other key stakeholders
  • Experience with mobile data tracking platforms, especially platforms such as Medic Mobile, Kobo, or DHIS2
  • Experience working with a diverse team including international and community-based volunteers
  • Self-starter with the ability to work with minimal supervision 
  • Innovative
  • Team player with the ability to impart skills/mentor others
  • Ability to be flexible, think creatively, and manage competing priorities
  • Demonstrated maturity and good judgment
  • Strong organizational skills and detail orientation
  • Ability to interact professionally with culturally diverse staff
  • Comfortable traveling to and staying in a rural area
  • Advanced skills in Excel, Microsoft Word, and PowerPoint

About the Organization

On Call Africa is a small Scottish Charity that aims to strengthen rural health systems in Zambia. Established in 2010 by volunteer doctors and international development experts from the UK, the organization aims to improve access to healthcare in remote rural communities through mobile medical clinics run by UK doctors. Over the last 10 years we have developed a more robust and sustainable approach to strengthening rural health systems.

We do this by improving access to quality health care as close to the home as possible through improvement of WASH in rural healthcare facilities; building capacity within the health system through the provision of training and resources (such as power, infrastructure, transport and quality improvement at rural health facilities); and the development of national standardized Community Health Worker (CHW) programmes. Our approach is tailored to the needs of each community that we work with. We aim to document and share learning from our community-led approach to health system strengthening. 



Role Function: eHealth / eLearning / mHealth, Monitoring and Evaluation / Quality Improvement, Program / Project Management
Issue Area: Community Health Workers, Health System Strengthening, Human Resources for Health

Stipend, Benefits, and Logistics

Click here to learn about the stipend, benefits, and logistics associated with the GHC fellowship.

Note: these vary depending on placement country and citizenship.

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